Westark Family Services
42 1st Street NE • Massillon, OH 44646
Phone: (330) 832-5043 • Fax: (330) 830-2540 • TDD: (330) 833-0207
E-mail: wfs325@sssnet.com
Frequently Asked Questions
In there a minimum amount of time I must agree to?
Yes, one hour.
What qualifications will the Home Care Aide have?
All aides are thoroughly trained and have experience.
Are background checks completed on employees?
Yes, all employees have thorough background checks done through the Bureau of Criminal Identification & Investigation and Stark County Sheriff.
Are my records kept private?
Yes, unless you authorize their release in writing.
Will I be able to participate in decisions regarding my care?
Yes, you will receive full explanations about your care.
What if I won’t be home during my scheduled service time?
Call the office to either re-schedule or cancel your service for that particular day.
Can the Home Care Aide take me shopping or to doctor appointments?
No, the Home Care Aide may accompany you on public transportation if you require assistance.
Is Westark Family Services insured?
Yes, all employees are bonded, insured and covered under Workers Compensation.
What do I do if a problem arises?
Call the Westark Family Services office.
Can the Geriatric Case Manager take me anywhere?
No, but we can make referrals for transportation.
How often can the Geriatric Manager visit me?
Visits are scheduled as needed.
May I phone between home visits?
Yes, during business hours.
What can the Geriatric Case Manager do for me?
The Geriatric Case Manager can assess your needs and help you access available services.
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